Last Updated: October 9, 2025
Thank you for shopping with setupprintly.com. We want you to be happy with your purchase. If you are not completely satisfied, our 7-day return guarantee makes it simple to request a return or refund.
1. 7-Day Return Guarantee
- You may return eligible items within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags and accessories included.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
The following products are not eligible for return:
- Perishable goods (food, flowers, etc.)
- Personal care & hygiene products (for safety reasons)
- Customized or personalized items
- Digital products or gift cards
3. Refunds
- Once we receive and inspect your return, we will notify you by email.
- If approved, refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable.
4. Exchanges
- If you received a defective or damaged product, we will happily exchange it for the same item.
- To request an exchange, contact our support team within 7 days of receiving your order.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was delivered.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
6. How to Request a Return
To start your return, please contact our customer support team with your order number and reason for return:
Our team will guide you through the return process.
7. Governing Law
This Refund & Return Policy is governed by the laws of the United States of America.